John S. said:
Self-important internet "gurus" are not in my experience reliable
sources of information. They are usually good for more than one
partially informed opinion however. The dealer technicians and
corporate support staff are going to be a far more reliable source of
information.
It is we who validate the gurus, not they who validate themselves (as
dealers do, after all... money to invest is the main qualification for that
rating.) Because of the cross-posting I'm not sure which forum brings you
here, but alt.autos.volvo has a couple of professionals and at least one
very talented amateur who rarely set a foot wrong. I've been following the
group since we got our Volvo about 16 years ago and I trust them more than I
did my dealer... when we still had one in the state.
I am a dedicated DIYer who has resorted to dealers only three times in as
many decades and regretted it once, but at least three of the Volvo gurus
are several notches above me by any sane reckoning. One of them - a pro -
has posted in this thread.
My partner, who used to work at a Porsche dealership in Phoenix, warned me
that service writers are usually the least experienced mechanics at a shop.
The experienced ones are busy with cars, not with customers.
But to each their own - believe whom you will.
Mike
"The main, if not the sole, purpose of education is to be able to detect
when a man is talking rot." John Alexander Smith (1914), as reported by
Harold Macmillan