Problems with XC90

We are having plenty of problems with our XC90. Many are trivial annoyances
however we have experienced real problems that pose safety concerns.
Despite patience and clear communications with dealer, reps and
corporatation there has been no resolve. Stay tuned....

Dave

 

Yeah, try waiting 6 weeks for a head gasket on a Camry... just when you
decide to "leave it to the experts". Then drive it for a week to have it go
again because he didn't replace the temporary hose put there when the old
one split, causing all the trouble in the first place. He told us not expect
it quickly this time because it's a "sort of warranty job"... oh sh*t, and 6
weeks was quick??

 

What kind of dealer/parts network has a 6 week turnaround time? I would find
6 days unacceptable!

Our Volvo dealer usually has same day (sometimes), usually next day and if
not then day after that service (appointments), and the parts tend to come
in twice a week... Never really seem to have had to wait very long for a
Volvo (or Volkswagen in the case of those 2 cars) part - a week is the
longest we've ever been w/o the car - and that was some major work.

 

He's an independant mechanic, maybe that's the problem. Obviously I think
it's ridiculous too. This is Australia where apparently there is a big
shortage of mechanics (and a bigger shortage of good ones!) - no shortage of
professionals though because they are the only ones who can win enough
"points" to immigrate here. Where are you, maybe I can ship it there?

 

Ontario, Canada - pretty far away, i'd say.

Are the dealers not better? - I don't deal with independant garages very
much, there are no good ones (that I know of) for Volvo or VW around where I
live.

 

Well there are a small number of volvo specialists here who all have pretty
good names I believe. Never really gone that way in the past as I never
owned a new car, did a lot myself and at least some of the other dealers are
as bad as the worst. The parts people at the volvo dealer closest here treat
me like a leper though - like they have something against people with old
cars. Funny ppl talk in terms of "who looks after it" with volvos, even at
the bottom end of the spectrum like me - they don't bother to ask with most
other cars...

 

What kinds of problems? I'm considering buying one.

 

The saga is too lengthy for a news group so I have decided to start an
advocacy web site. The site will be going up next week called
www.volvoproblems.com . Its goal will be to provide a free exchange of
information and to balance the marketing and sales engine of the
manufacturer. I was on the fence about committing the time to this however
moments ago I picked up the car from the dealer's service department
(again). I delivered it to my wife who immediately noticed the two new door
dents with chipped paint. She takes such nice care of the car; parks it in
the end spot in parking lots etc. It made me realize that we care more
about our Volvo than Volvo.

Dave